Director of Contract Sales

• Provided responsive support for service calls, managing scheduling, follow-ups, and billing to ensure timely resolution and customer satisfaction.
• Acted as a central point of contact for clients, vendors, and technicians, coordinating equipment purchases and installations with a focus on smooth execution and clear communication.
• Built automation workflows using Make.com to streamline client onboarding and documentation, improving turnaround time and transparency.
• Built 2 new websites for QSR Service Group and Gentry Foodservice Design
• Designed, wrote content for, and posted 6 weekly social media posts for QSR Service Group (3 posts) and Gentry Foodservice Design (3 posts)
• Built, wrote content for, and made images for 4 constant contact email blasts

Project Coordinator / Estimator

• Supported restaurant clients by managing equipment and supply orders, ensuring timely delivery and accurate fulfillment.
• Coordinated shipping and receiving logistics, proactively resolving delays and keeping clients informed throughout the process.
• Tracked orders and maintained visibility for clients, offering updates and solutions to ensure peace of mind.
• Handled damaged goods with urgency, working with vendors to resolve issues and maintain service standards.
• Served as a trusted liaison for franchisees and senior restaurant staff, providing updates and guidance throughout project lifecycles.
• Used AutoQuotes to create accurate equipment estimates tailored to store layouts, helping clients plan effectively.
• Collaborated with corporate teams and manufacturers to align expectations and deliver seamless installations.

Web/Graphic Designer | Project Manager

• Designed and maintained client websites with a focus on usability, responsiveness, and brand alignment.
• Conducted thorough testing to ensure websites met current standards and provided a smooth user experience.
• Met with clients to understand their goals and educate them on best practices, offering tailored solutions and ongoing support.
• Provided regular updates to the business owner, recommending design tools and strategies to improve client outcomes.
• Led a team of creatives to deliver cohesive digital solutions, ensuring client feedback was incorporated and deadlines were met.
• Managed client relationships with care, addressing concerns promptly and ensuring satisfaction with final deliverables.

Marketing, Digital Designer,

& IT Support

• Created and distributed weekly newsletters to over 9,000 members, maintaining brand consistency and driving engagement.
• Supported event operations by setting up vendor tables, distributing promotional materials, and ensuring all IT needs were met.
• Oversaw website maintenance for campus and corporate sites, ensuring functionality and ease of use for visitors.
• Installed and managed digital signage and software across campus systems, providing technical support and enhancing user experience.